Cumbernauld/Glasgow
Hybrid working – 3 days per week on site
Job role
To provide technical support, maintenance, upgrade and installation of Information Technology systems and applications used within the company to both maintain and enhance efficiencies and performance of the company’s IT systems.
Main Responsibilities
- Proactively advise, assist, and engage on delivery and change of underlying technical infrastructure.
- Ensure that all third line infrastructure engineering support requests are appropriately prioritised and resolved within the required service level agreements.
- Maintain the documented design, operation and troubleshooting of technology platforms and procedures.
- Assist with the implementation of policy and strategy for WG&S information technology systems and SecOps to ensure that staff and computer systems comply with legislative and organisational requirements.
- Configure, monitor, and maintain systems within predefined targets.
- Work collaboratively with 3rd party support services on diagnosing and troubleshooting issues related to the WG&S operating environments.
Our Ideal Candidate
- Works to agreed individual and team objectives with full responsibility for quality of work performed.
- Strong communication, process, logical thinking and organization skills
- Demonstrates ability to work cooperatively alongside others to deliver team goals.
- Comprehensive hands-on experience in technical development and delivery, using industry recognised tools and methodologies.
- Extensive experience of Microsoft and Windows and associated technologies.
- Proven technical ability in global delivery of 3rd line support, geographically spread data centres and their underlying technologies, including SANs and servers
- Extensive experience of VMware \ ESX
The role holder should hold one or more relevant industry qualifications. Examples are:
- Microsoft Azure Fundamentals
- Azure Administrator Associate
- Microsoft 365 Fundamentals
- Azure Security Engineer Associate
What We Can Offer You
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous vacation entitlement.
- Comprehensive Private Healthcare that includes Medical, Dental & Vision
- Our employees can join our 401(k) savings plan. The company matches employees’ contribution up to 5%, in addition to a Discretionary Contribution.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life and AD&D cover is a multiple of three times your annual basic salary.
- Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
- Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
Source: ca.linkedin.com
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